2018/19 Work Plan

The MID Business Plan, approved as part of adoption of the MID Ordinance in 2013, identifies services to be funded through the Metropolitan Improvement District. These services are provided by the Downtown Seattle Association through a contract with the City of Seattle.

The ordinance requires the MID Ratepayer Advisory Board on an annual basis to recommend a program work plan to the City of Seattle. The proposed 2018/19 work plan is summarized below.

Sweeping IconCleaning Services

Provide daily sweeping, graffiti removal, alley cleaning and pressure-washing services, as well as leadership in public streetscape maintenance.

  • Provide daily cleaning services, including:
    • Sweeping sidewalks and curbs
    • Removing debris, including human encampments and human and animal waste
    • Remove graffiti tags on public property and repaint parking pay stations
  • Clean services in operation every day from 6 a.m. to 9 p.m.
  • Sidewalk power washing up to twice yearly at the request of property owners
  • Remove and compost leaves
  • Supervise court-ordered community service
  • Use mechanized sweeping and cleaning equipment to increase efficiency
  • Track and measure daily activities and outcomes
  • Conduct cleaning satisfaction survey of ratepayers
  • Respond to requests and proactively address illegal dumping of items in the downtown right of way

Map IconSafety and Hospitality Services

Provide daily safety patrols throughout the district.


  • Safety services in operation every day from 7:30 a.m. to 9:30 p.m.
  • Provide directions, customer service and assistance to members of the public
  • Provide safety escorts as requested through MID dispatch
  • Provide daily staffing of select public plazas
  • Assist individuals in need in finding services, shelter and housing
  • Assist in implementing the Conditions of Entry Program for businesses/properties

Backpack IconOutreach Services

Provide outreach to individuals in need and connect them with services, housing and shelter.

  • Outreach services in operation Monday through Friday, 7:30 a.m. to 6 p.m.
  • Collaborate with law enforcement and partner agencies to find solutions for chronic and veteran homelessness
  • Provide full case-management services to place the most vulnerable in permanent housing, treatment and employment
  • Provide an emphasis on untreated mental illness population with street-based mental health professionals

Bistro Table IconPublic Space Operations & Events

Activate Westlake Park and Occidental Square with regular, daily programming, park staffing, security, events and investments in park amenities. 

  • Manage and activate Westlake and Occidental parks
  • Activate McGraw Square and Westlake Square by adding physical amenities, staffing and beautification elements
  • Increase Park Ambassador presence in various Belltown parks
  • Produce summer live music/concert series
  • Produce holiday events and beautification initiatives
  • Fund public space programming and beautification in public areas, to include art installations, lighting and plantings
  • Conduct user-experience survey for Westlake and Occidental parks

Handshake IconBusiness Development & Market Research

Develop and maintain economic, demographic and market data and downtown’s overall competitiveness and provide information to brokers, developers and policymakers. Conduct business retention and recruitment services. 

  • Collect data and conduct economic trend analysis and report out to stakeholders and media
  • Provide businesses and property owners access to MID databases and market information
  • Assist businesses in communicating with city departments and obtaining information on city services
  • Track pedestrian volumes in downtown
  • Track and analyze development activity in downtown

Bike IconTransit, Bike & Parking Services

Fund commute services for property owners and tenants, including managing transit pass sales and transportation seminars. Fund promotion and marketing of a low-cost parking program to promote affordable, short-term, off-street parking in downtown Seattle.

  • Provide transportation consulting services to property owners and employers
  • Provide expertise on the benefits of bike travel and bike facilities to property owners
  • Provide ratepayers access to custom transit pass recommendations
  • Manage low-cost parking campaign; coordinate participating garages and lead marketing strategy and compliance monitoring

Desk IconManagement, Operations and Communications

Provide high-quality program administration and excellent customer service, as well as financial and contract management services.

  • Support and manage MID Ratepayer Advisory Board and committees
  • Conduct annual financial audit and 401k audit
  • Provide legal services to support program implementation and operations
  • Provide government relations services in support of MID-funded programs
  • Prepare assessment billings in partnership with the city
  • Manage a web portal with assessment information available to ratepayers
  • Oversee a website and produce collateral material with information on MID-funded program services and hours
  • Utilize technology to track and report on ambassador activities
  • Provide a web-based and mobile work order system and dispatch system to respond to ratepayer and public requests for service
  • Provide media relations support around MID-funded activities and events
  • Produce and distribute as-needed ratepayer alerts on disruptive downtown activities
  • Host periodic ratepayer engagement events
  • Produce social media content to raise awareness and increase visibility of MID-funded programs
  • Produce an annual meeting for ratepayers
  • Conduct program analysis and reporting

As of Aug.2, MID hours of operation will be:

Clean Team
Sunday-Saturday, 6 a.m.–2:30 p.m. and 10:30 a.m.-7 p.m.

Safety Team
Mon.-Fri. : 7:30 a.m.–4 p.m.; starting Aug. 9, Safety Team hours will be 7:30 a.m.-7 p.m.

Parks & Public Spaces Team
Sunday-Saturday, 9:30 a.m.-5 p.m.

Outreach Team
Mon.-Fri. : 8 a.m.–4:30 p.m.

Our ambassadors are attending to cleaning, customer service, outreach and public space needs while distancing from each other and the public. We anticipate this being our approach for the foreseeable future pending guidance from local and state officials. We will continue to review operations and staffing levels with the MID ratepayer advisory committee, which is composed of downtown property owners..

Request MID Service

Please fill out this form to make a request or call 206-441-3303 during hours of operation. After hours, you can leave a detailed message, and we'll follow up during our next shift.

Report Property Damage

We need your help in tracking vandalism and property damage downtown on property or public infrastructure. Please submit what you see using this intake form in addition to contacting SPD.